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BUSINESS SUPPORT SOLUTIONS

There are many benefits and extra features we offer with our services unlike most other IT companies, which we feel improves the whole process and experience.

 

There are many benefits and features that  ACS Norwich IT services offer:

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  1. Excellent Customer Focus: Our team prioritizes client satisfaction, efficiency, and reliability. We go beyond expectations to provide outstanding service.

  2. High-Quality Work: All tasks meet the highest standards, emphasizing attention to detail and building strong client relationships.

  3. Transparent Pricing: Fixed charges and pay-as-you-go options make budgeting easy. Clients know upfront what they’ll pay, avoiding surprises.

  4. Flexible Solutions: We offer both contracted work and ad-hoc solutions, allowing clients to try our services without long-term commitment.

  5. Unlimited IT Support: Insurance support contracts include unlimited IT support at a fixed monthly fee, eliminating unexpected costs.

  6. Accessible Support: Clients have unlimited telephone and remote access to our engineers.

  7. Onsite Visits: Non-remote contracts include standard onsite visits, with additional visits available as needed.

  8. No-Tie-In Contracts: Rolling monthly contracts without long-term obligations ensure clients stay due to exceptional support, not contracts.

  9. Tailored Support Plans: Customized plans meet specific technology needs, avoiding unnecessary coverage.

  10. Proactive Monitoring: Real-time analysis and 24/7 monitoring prevent emergencies by maintaining systems and security.

Business Support Picture

ACS Norwich offers comprehensive IT support service.

 

Let’s break down the key features:

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  1. Fast Response, Turnaround & Repair: When IT emergencies arise, this service ensures a swift response to fix issues promptly, minimizing downtime.

  2. Dedicated and Qualified IT Engineers: Highly skilled engineers familiarize themselves with your systems, ensuring effective troubleshooting and maintenance.

  3. Reliable and No Missed Appointments: Punctual engineers stay in touch throughout the process, providing updates and managing unforeseen changes.

  4. No Call Centers: Direct communication with engineers avoids call center hassles.

  5. One Point of Contact: You deal with a single IT provider, even if they collaborate with support partners.

  6. Flexible Visits: Scheduled visits during working hours or after-hours, tailored to your convenience.

  7. Competitive Pricing: We aim to match or beat competitors’ quotes.

  8. Transparent Pricing: No hidden costs; you’ll be informed of charges upfront.

  9. No Standard Call-Out Charge: No fees during standard hours if local or under contract.

  10. Emergency Callouts: Priority service for urgent situations.

  11. Out-of-Hours and Weekend Work: Available when needed.

  12. Collect and Return Service: For convenience, we collect and repair off-site.

  13. 30-Day Warranty: Covers work carried out; re-repairs for the same issue are free.

  14. Trade Prices for Computer Parts: Lower costs due to supplier relationships.

  15. Expert Advice: Beyond maintenance, we offer guidance on maximizing technology.

  16. Fully Managed Backup System  (optional) - We can provide a range of high security, fast restore back-up solutions including a fully managed back-up service for total peace of mind.

  17. Public & Indemnity Insurances - We hold all relevant Insurances for your peace of mind.

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